How to make site visitors feel special with our callback widget

Do you know what a callback widget is? Of course, it’s a way for potential customers to reach your company through your web page. It will help you convert visitors into leads, and that’s why you have a site in the first place, isn’t it? But if you take it a step further, your results can go through the roof. The only thing you need to do is to learn how to make site visitors feel special with our callback widget. And that’s what we’ll teach you today. But before we dive into all of that, let’s say a few more words about what exactly ConvertMore callback software is.

Fundamentally, it’s a click to call button that you can add to your site through code. What it does is invites visitors to trigger an instant call to your company or leave their phone numbers so you can call them back at a time of their choosing. On the one hand, your sales team gets more opportunities to convert website visitors to customers. On the other hand, you’ll get the contact information of the people who are interested in what you have to offer. So, all the chances are that the people you call will be sales-qualified leads.

Of course, there is more than one way you can use it:

• For instance, you could put it on your home page and set it to activate if visitors spend more than 30 seconds on it. And that’s one of the most basic ways to incorporate it.
• You can also use it on your landing pages and eCommerce sites. And if you have customer support, you can allow users to choose for that specific team to call them. Anything you can think of, you can do with this widget.

So, there are plenty of ways how this widget can bring your company to another level. And we’ll talk about those a bit later on. But now, let’s take a look at how it can help your visitors.

It makes your site more user-friendly

People naturally don’t like to take risks. That’s who we are as a species. And for an everyday customer, even calling a certain company on the phone is a challenge they’d rather skip. You don’t have to think much about it before you realize that because of this, you’re losing valuable leads every day.

On the other hand, the callback button lets them ask you to call them instead. They’ll feel like they’re taking less risk, and they’ll be more comfortable talking to your reps. Your agents will have more space and material to work with, and it will be easier for them to make sales. So, everyone wins.

It boosts customer experience on your website

Google themselves says that more than 60% of users find click-to-call buttons very important. It helps them through their purchase phase and with decision making. It presents an easy way to contact your business, and then they can ask more questions and get more information about what they want to know. As they don’t have to rely solely on what’s on your website, they can make a more informed decision. And most people know how to respect this.

All in all, you’re creating a better customer experience for them by doing this. If they can learn more about your services, they’ll know what they want to buy. Your customers will feel that they’re important for your business, and that makes them trust you.

It makes you look more professional

You can make site visitors feel special with our callback widget simply by adding it to your site. Your company will come out as more professional, and you’ll leave a good impression. Now, why this happens is also simple.

You see, this is considered advanced technology. It’s still a new thing, and not many businesses have used it to its full potential. So, if you have it and make it noticeable, visitors will know that you’re forward-thinking and have a mind of a professional. They’ll see how serious you are about what you do, and they’ll want to hire you for that.

It lets your agents do a better job

A callback button is almost like a cheat for your agents. When a customer requests a call, your rep can take a look at their record and get all the information they need before they call them. They can see their history, all the problems clients had in the past, and maybe they can even figure out what this call will be about beforehand.

Any agent will tell you that this kind of preparation is of great help. Now, they can respond and resolve any problem the customer has more quickly. On top of that, they’ll know what they’re in for, so they’ll be able to have a nicer conversation with the client.

We don’t have to explain why your customers will love this. Your agents will always be on top of everything, and the clients can enjoy the ride.

It increases the chances for contact

Countless studies have shown that people prefer to contact a business by phone. If they have a problem of any kind, they want to get in touch with a person who works in a company as soon as possible. And they pick the phone to do it simply because it’s the most versatile option out there.

Another benefit of having a phone line is that you’ll be able to improve the lead generation with it. Give people the option, and they’ll use it. Both your sales reps and customer support teams will be talking to your clients a lot more than they did until now. And that’s a great thing for your business. Not only you’ll get plenty of new customers, but you’ll also solve issues that the existing ones are having.

Conclusion

As you can see, there are many ways to make site visitors feel special with our callback widget. They’ll enjoy using your site, and they’ll be sure that they’re working with professionals just by looking at it. But when they decide to use the widget and get a chance to speak to your agent, they’ll be all yours. It allows you to blow them away with the service, and that’s all that matters.