Privacy Policy

GENERAL INFORMATION

This Privacy Policy stands as a legal document with the aim to protect your Personal Information and regulate any processing of such information conducted by Convert More. We are committed to protecting your privacy rights and our goal is to help you understand who we are, why and how we process your Personal Information, and which privacy rights you have with the respect to your Personal Information. (“Privacy Policy”)

By using our website and Services, you expressly acknowledge and agree to be bound by this Privacy Policy. It is subject to and incorporates by reference definitions laid out by our Terms & Conditions. If we process any Personal Information that relates to any end-users (visitor that is using our widget through the Service we provide to our Clients), our Privacy Policy would extend to such user to which they are bound to by the act of using our widgets, code or programs incorporated within the websites of our Clients they previously accessed. It is the sole responsibility of the Client to inform end-users or include by reference our Privacy Policy and privacy rights guaranteed herewith and we disclaim any liability arising thereto.

This Privacy Policy regulates the use of our website, Services, widgets, and other software, codes, and programs that we provide as a portion of our Service.

For any other confusion or issue you may have please refer to our Terms & Conditions that govern the use and provision of our Services.

WHO WE ARE

We are Convert More, a company with the registered seat at the address 6670 Chandra way, Lake Worth, Florida, 33467, with a company registration number P20000074272 that is in full control of the Personal Information we collect from you.

INFORMATION WE COLLECT FROM YOU

We may collect various types of Information for the time you interact with our website, register to use our Services or you otherwise furnish your Personal information through advertisement, ticketing center, messaging system, mail, email, etc. This information includes ones that identify you as an individual (First Name, Last Name, Email Address, Phone Number), financial information (Information relating to your debit or credit card) which is commonly referred to as Personally Identifiable information (“Personal Information”) and technical information (device identifier, IP address, browser type and version of plugins, operating system, time zone, response time of the page, download errors, length of visits to certain pages and page interaction information) or usage information (information relating to how you use our website and Services and information about advertisements and content you have viewed or selected)  that does not relate nor identify you personally (“Non-Personal Information”). Both Personal and Non-Personal information shall be here jointly referred to as “Information”.

Personal Information is processed deliberately on a lawfully permitted legal basis described below in the respective section of this policy, while we automatically collect and process any Non-Personal Information when you use our website or commence on using our Services. Either way, we tend to minimalize the Information we collect from you.

Registration, account, and sign-up information

We collect and process Personal Information when you register your account with us and provide us with your First Name, Last Name, Email Address, Phone Number, Password, Date of Birth, etc.

Information about your location

Information concerning your geographical location deriving from the use of your device (IP address or country code).

Information about your purchase of the Service

Relating to relevant payment information including but not limited to credit and debit card information, payment history, and any missed payments.

Any other information you may provide

When you use our Services, interact with our website, or through advertisement and marketing, you may share any Information about yourself which we will collect and process in accordance with this Privacy Policy.

Technical and usage information

Information including type of the browser, device, operating system, internet provider, version of plugins, IP address, network attributes, time zone, response time of the page, download errors, length of visits to certain pages and page interaction information or any technical information concerning usage of the widget.

Information regarding your customer questions

Type of the information relating to the situations when you approach and contact us via email, mail, ticketing center, messaging system or by any other means.

WHOSE INFORMATION DO WE COLLECT

We collect information from the following users:

  1. Visitors or browsers of our website,
  2. Clients who have registered for using our Services,
  3. End-users who are employing our widget, code, or program through the Service we provide to our Clients.

HOW WE USE PERSONAL INFORMATION

We use your Personal Information for the reasons stated below:

 

To establish communication with you concerning your account and to provide you with the necessary support you may need,

To improve our Services by operating certain features and functionalities, for example, we may save your username and password in order to make it easier for you to log in to your account.

To analyze trends and patterns data regarding the widget loads and monitor usage or traffic and gather demographic information regarding the whole user base,

To notify you about changes to our Services, Terms & Conditions, and Privacy Policy.

To process your payments including but not limited to payment information, delivering invoices, bills, receipts, notices of delinquency, and other alerts.

To provide you with marketing and advertising material including ads posted on our website, through our Services, or through email and marketing campaigns based on your interests and browsing history.

To supply you with updates, security alerts, technical notices, invoices, and other support notifications that may improve the customer support experience,

To run specific surveys including trials and demo programs and features that may be delivered to you in order to present our Services in the most convenient possible manner,

To comply with Terms & Conditions that govern the use of our Services.

To meet legal requirements including complying with the state and federal law and regulations, court orders, discovery requests, and valid subpoenas.

For the purpose disclosed at the time of collection.

For any other purpose that is accompanied with your consent.

WHO DO WE SHARE YOUR INFORMATION WITH

You explicitly acknowledge and provide your unambiguous consent that we may share your Information with the following recipients:

  • Our business partners, suppliers, subcontractors and service providers,
  • Our auditors, legal advisors, and other professional consultants,
  • Third-party advertising and marketing networks we may partner with,
  • Any authorized and competent law enforcement body, regulatory body, court, government agency, or any with any other third party required by the law,
  • To a potential buyer in the event of the merger, acquisition, bankruptcy, dissolution, acquisition of our business,
  • Payment processing companies,
  • Any third party, without restriction or limitation, concerning solely Non-Personal data.

If you are a California resident, you dispose of the additional rights regarding your Personal Information which you may read under Section California Online Privacy Protection Act.

HOW WE PROTECT INFORMATION

Besides requiring a username and password to log into your account, we also demand from you to come up with a specific combination of numbers and letters accompanied with industry-standard firewalls in order to ensure and maintain your security and privacy.

Any information we collect is stored on a secure server and any and all payment information are previously encrypted using secure socket layer technology (SSL).

Only Convert More widget and our Services are available and accessible to the public, there are no additional ports opened for the public other than the necessary ones. Information that we store in our databases is not publicly available and accessible. Furthermore, we review any processing and collection of Personal Information that may take place to guard against unauthorized access to the system.

We keep and process your Personal Information in accordance with the applicable state and federal laws and regulations.

However, no security measures are ideal and we cannot guarantee or assure you that the Personal Information we process will not be disclosed or used in an unauthorized way.

WE DO NOT SELL YOUR PERSONAL INFORMATION

We don’t sell, trade, share, lease or otherwise transfer your Personal Information with third parties with the purpose of revealing any Personal Information.

LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION (EEA PERSONS ONLY)

If you are the natural person with the residency in European Economic Area (“EEA”), or legal entity registered within EEA, our lawful basis for the processing of your Personal Information will depend on the Personal Information concerned and the specific context and purpose of such processing. There are several lawful basis we may employ:

  1. Your freely given, specific, informed, and unambiguous consent you have provided to us regarding the processing of your Personal Information – By accepting our Privacy Policy you acknowledge and agree to provide us with the consent to process your Personal Information for the purpose stated in this Policy or for the purpose revealed at the time of processing.
  2. We will process your Personal Information for the performance of the contract that you are the party thereof – This relates to any contract executed between Convert More and User including without limitation the Terms & Conditions tailored for the provision our Services.
  3. If we need to comply with legal requirements posted by applicable laws we will have to provide your Personal Information thereto,
  4. When legitimate interest we pursue is not overridden with by your data-protection interests or fundamental rights and freedoms which require protection of the Personal Information, we may also process your Personal Information – This means that we have a legitimate business interest to process your Personal Information in order to provide you with tailor-made Service and to meet your exact needs, to protect you from any frauds or illicit activities and to ensure that our network and Personal Information are safeguarded.
  5. When such processing is necessary for the performance of the task carried out in the public interest or in the exercise of official authority vested the controller,
  6. When such processing is necessary in order to protect the vital interests of the data subject or other natural person.

INTERNATIONAL TRANSFERS

By using our Services you expressly acknowledge and agree that your Personal Information may be transferred to foreign countries, including ones that have lower standards of data protection than one implemented through the U.S. legal system. In such scenario, we will maintain the protection stipulated by this Privacy Policy and ensure that appropriate agreements concerning information sharing are in effect.

COMMUNICATION AND EMAIL

We may, from time to time, send you electronic newsletters, surveys, promotional materials, announcements and other marketing content. If you prefer not to be disturbed, you may opt-out at any time by following the unsubscribe link integrated in the email received by us. You cannot opt-out from receiving Service-related emails connected to your active Convert More account.

In order to be compliant with CAN-SPAM Act, we will organize the email in a way to reflect the basic conditions set out by this Act. To such extent, our commercial email shall not use any false or misleading header nor a misleading subject of the email. Furthermore, we shall include an opt-out mechanism in the body of the email, our valid physical mailing address, and conspicuously identify the message as an advertisement or solicitation. If you prefer to opt-out from receiving commercial electronic mail messages, we will honor it within 10 business days.

DATA RETENTION

We will keep your Personal Information for as long as we have a business relationship with you, in a secure and highly protected software system and facilities. We will take all and any necessary measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, or modification.

We will process your Personal Information for as long as it is necessary for us to process such information, after which we will remove any details pertaining to you as an individual and securely destroy any files or records thereto. It is necessary for us to keep your Personal Information for at least 5 years after our business relationship has ended or longer if legitimate interest requires.

Some laws and regulations require us to retain your Personal Information for a certain period of time, therefore we shall abide by these regulations.

CALIFORNIA PRIVACY ACT

If your company is registered in California or you are a natural person with residence in the territory of California, you should be informed that we are compliant with  California Online Privacy Protection Act requirements (“CalOPPA”).

In accordance with the CalOPPA, we abide by the following:

  • Our Privacy Policy is conspicuous and it is easy to navigate,
  • Upon your written request, we shall notify you how we have shared Personal Information with third parties for their marketing purpose. You will be disposed of with categories of Personal Information and the name and addresses of third parties that have received such information for the previous year,
  • You can change your Personal Information by logging into your Account, and
  • You may exercise any of the rights under Individual Rights Section

LINKS TO OTHER WEBSITE

Our website or Services may contain links to the third parties’ website and Services. Those are not under our control nor subject to our Privacy Policy, therefore you should read terms & conditions and privacy policy governing such use.

We do not assume any responsibility for any content, policies or practices available through the use of such links nor you will hold us liable for any costs or damages arising thereof.

INDIVIDUAL RIGHTS

Right to access – You have the right to ask whether we are processing your Personal Information, and if so, what Personal Information we process. If requested we will provide you with copies of your Personal Information, but we can charge you with the accompanying fee.

Right to rectification – You have the right to request rectification of inaccurate or incomplete Personal Information. If we disclosed the information to third parties we will notify them of the rectification of your Personal Information.

Right to erasure – You have the right to delete or remove your Personal Information in certain circumstances such as:

  • Personal Information is no longer necessary concerning the purpose to which such is gathered,
  • User withdraws the consent for processing Personal Information,
  • User objects to the processing of Personal Information whereas legitimate grounds for processing did not prevail,
  • If Personal Information has been illicitly processed,
  • Personal Information has to be erased in order to comply with applicable laws or regulations, and
  • If Personal Information relates to children under the age of 16.

 

If we disclosed the information to third parties we will notify them of the erasure of your Personal Information.

Right to portability – You have the right to obtain the Personal Information you have provided us with or to ask us to transfer this Personal information to the third party of your choice.

Right to object – Under specific circumstances, you may object to any processing of your Personal Information and if applicable we will cease to process.

Right to withdraw consent – If we process your Personal Information on the basis you previously agreed to, you may at any time withdraw your consent by simply notifying us by sending an email to team@convertmore.com

Right to lodge a complaint with a supervisory authority – If process your Personal Information unsatisfactory to your standards and beliefs, you may always contact us to resolve any potential issues. However, under the applicable laws, you will always bear the right to file a formal complaint with the relevant supervisory authority.

By protecting and empowering the aforementioned rights we are fully compliant with the five principles of Fair Information Practices guidelines introduced by the United States Federal Trade Commission.

In accordance with the Fair Information Practices, we shall notify you via email within 7 business days if any Information breach occurs.

CHILDREN’S RIGHTS

We respect the privacy and intimacy of children. The use of our website and Services we provide are not aimed to lure or attract children under the age of 16 (“Children”). We do not, knowingly or intentionally,  use any information relating to Children, and any of such information in our possession shall be permanently removed and shall not be disclosed to any third parties. This Privacy Policy is shaped in order to abide and comply with provisions of the Children’s Online Privacy Protection Rule ( “COPPA”).

If you believe that we have been provided with any piece of the personal information that relates to Children according to COPPA, we will promptly remove such information upon receipt of your observation.

MODIFICATION OF THE POLICY

We reserve the right to change this Privacy Policy at any time and at our sole discretion by posting any amendments or changes to our website or any other places we deem appropriate so you become aware of the Personal Information we process and collect. We encourage you to review this policy on a regular basis so you could stay informed on any subsequent change that may affect you.

COOKIES

When you visit Convert More, we may use “cookies” or similar technologies such as pixels in order to:

  • Develop, maintain and improve our Services,
  • Analyze and report on usage and performance of our Services,
  • Create aggregate data regarding groups or categories of our users,
  • Protect against and identify any fraud or other unlawful activity,
  • Market, deliver, offer and personalize marketing relating to our Services,

Our website does NOT respond to DNT requests configured in your browser settings.

You can always use the option to disable cookies by modifying your browser settings and configurations.

Any third parties may use cookies or other tracking technologies by posting on our website through the process of marketing and advertising of which we do not possess any control nor shall we be liable for any use or misuse of third parties cookies and tracking technologies.

USE OF YOUR CREDIT CARD AND THIRD-PARTY SERVICES

You may need to provide your debit or credit card information in order to purchase credit for use of our Services. We put every effort to make sure your payment information is strictly confidential by using only third-party billing services that use only industry-standard encryption technology in order to protect you from any misuse or unauthorized use. However, you acknowledge and agree that you will not hold us liable for any misuse or unauthorized use of your credit or debit card.

Convert More may have executed contracts with a number of third-party subcontractors, including without limitation suppliers/vendors/social networks, hosting, serving, telecommunication services providers, or any other provider. You hereby consent that you shall not hold Convert More liable for any performed action or omissions by such third parties.

QUALITY CONTROL

We may monitor or record any of the telephone conversations, emails or chats provided through our website or as a portion of our Services (widgets) for the purpose of quality control or training of our employees and for our own protection.

CONTACT INFORMATION

If you have any questions or comments regarding our Privacy Policies or amendments thereto, please send us an email at team@convertmore.com

This Privacy Policy was last updated on May 26th, 2021.

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