Reasons why millennials avoid phone calls

The millennial generation has been called many things. Some would even call them lazy, entitled, and digital natives among others. However, there is one thing that cannot be denied about them – they’ve never known a world without mobile phones or the internet. They were born into this digital age and it has shaped how they communicate with people even from their childhood days when they were playing video games or watching television shows online. Take a look at some of the reasons why millennials avoid phone calls.

Millennials send 67 texts per day

Texting is convenient because it allows us to communicate immediately and efficiently. Millennials are the age group most likely to text, with an average of 67 texts sent per day. Obviously, texting is one of the reasons why millennials avoid phone calls. In comparison, baby boomers only send 39 texts per day on average. Considering the fact that millennials send more texts than any other generation and even more than their younger counterparts, it’s no surprise that they’re comfortable communicating electronically instead of over the phone.

Couple looking at something on a mobile phone.
Texting seems to be a more convenient way for millennials to communicate.

When browsing the internet, millennials are looking for a “quick solution” for everything. If they visit a website and need to pay for a service or a product, they would much rather text than call to get the information. For example, an all-in-one callback widget is something that could lead a millennial to choose a phone call over a text message. If you own a business that offers products or services, keep this in mind.

They don’t like being interrupted

Did you know that millennials are much more likely to feel that they are being interrupted by a phone call than older generations? This is because we live in a world where multitasking has become the norm, so we can’t always respond immediately when someone calls. If you want to reach out and connect with a millennial, try scheduling time on their calendar for a video chat.

Millennials are overwhelmed by the news

You may think millennials are avoiding phone calls simply because they’re lazy, but the truth is that this generation is very busy. In fact, they’re the most informed generation in history. They’re also more likely to be politically active, concerned with social issues and the environment, and generally concerned about the state of their country.

In other words, millennials are dealing with a lot on top of their everyday lives—and whether or not you agree with them on these topics doesn’t matter: If millennials don’t want to call you back (or hear from you at all), it’s probably because they’re overwhelmed by everything happening around them right now.

group of young people sitting at the coffee table and chatting
If you talk to a millennial on the phone, they’ll probably be multitasking at the time.

If you are offering a product or a service online, the best way to reach a millennial is to learn how to increase lead conversion rate. In other words, you should focus on converting their visits into action. If you want them to contact you on the phone, suggest further explanations they won’t be able to get otherwise. Getting to know the product before buying is one of the millennials’ strong suits.

People in their 30s don’t seem to have time

One of the most common reasons why millennials avoid phone calls is that they’re busy. They have too much on their plate, and the last thing they want to do is pick up the phone to take a call.

  • They’re handling multiple projects at once. According to a recent study by Monster and The University of Michigan, today’s 20-somethings are more likely than any other generation (including older generations) to be juggling multiple projects at once. And this can make them feel overwhelmed or stressed out.
  • A few clicks should be enough for the information they’re looking for. Millennials have many priorities at work, in their personal life, and even when it comes to entertainment. If you run an online business and your target audience, you should learn how to increase user engagement on your website. To reach a millennial, you will need to create an interactive website that is easy to use. In other words, one of the reasons why millennials avoid phone calls is because they want to get all information in just a few clicks.

Millennials prefer texting to talking

Let’s start with the obvious: millennials prefer texting to talking. Texting is faster, more convenient, more private, and more comfortable than talking on the phone. It’s also less stressful and easier to use. Add in the fact that texting can be done without having an actual conversation (or even seeing your friend), and it becomes clear why millennials would rather text than talk.

Their skills for talking on the phone are different

It’s not that millennials are bad at talking on the phone, but they prefer other forms of communication. Millennials are more comfortable with texting and emailing than adults over 25 years old, according to a Pew Research Center study. It makes sense for millennials to be more comfortable communicating digitally. However, there’s an important reason why you might want them to talk on the phone.

If you’re trying to sell your product or service, it’s difficult for your prospect to visualize how it would work until you explain it in person. You need a picture or video to show them what your product does. Also, visual content will show them how they’ll benefit from it before purchasing it. In order for this exchange of ideas between buyer and seller to happen efficiently, callers should know exactly what they’re going into when they pick up their phones. If they don’t know what they’re going into when they pick up their phones? It can lead both parties down some very confusing roads

If you need to talk with a millennial, consider texting or chatting

Young woman typing something on her laptop | Reasons why millennials avoid phone calls
Responding to emails or texts seems to be a less stressful way to communicate.

If you need to discuss something important with a millennial, it’s best to text or chat with them instead of calling them. Here are some reasons why:

  • Millennials are more likely to respond to a text than a phone call.
  • They prefer in-person communication over phone calls.
  • Millennials often engage in multitasking during phone conversations, making them difficult for people who don’t multitask well.

Final thoughts

Hopefully, this article has helped you better understand why millennials avoid phone calls. If you want to reach out to millennials, we recommend using text or chat instead of calling them. This way, they can respond at their convenience and won’t feel like they’re being pressured into talking right away. There are plenty of reasons why millennials avoid phone calls, but most likely, this is the way this generation operates.

What They Say About Us

Next Steps


Create a Free Account

Signing up costs nothing and earns you 20 free credits. Once you use up the credits, we will start charging you for each phone call we convert for you.


Setup in 15 Minutes

Customize the widget you want to use. You can edit it to match your company's color theme.


Get a System-generated Code

Our proprietary system will generate a unique piece of code for you to install on your site.

Close popup image.

Schedule a Free Demo

Get 20 Free Credits