The benefits of using VoIP for your business

People often think that Voice over Internet Protocol is ideal only for big companies. However, that can’t be further from the truth. As a matter of fact, there are many benefits of using VoIP over traditional phone systems for businesses of any kind or size. It has plenty of features that even owners of the smallest businesses out there can take advantage of. As the name suggests, this system allows its users to make calls using an internet connection instead of an analog phone line. It basically converts the sounds into digital signals and transfers them to the endpoint. The closest thing to it is an email, but you’re talking rather than writing.

One thing that we need to clarify right from the start is that it isn’t just a cheaper way to make phone calls. With VoIP, you can store, search, manipulate, copy, and combine the data you collect. As a company that lives from and for calls, ConvertMore callback widgets use it for quite some time now, and we can promise you that it’s a lot more sophisticated and reliable way of speaking with your customers.

So without further a due, let’s dive into the benefits you can get from it.

Lower costs

Although it’s not the only thing it does, VoIP does save money. And that’s a benefit that any business can appreciate. Installing new phone lines all the time is tiring, and if you make a lot of long-distance calls, costs quickly add up.

However, here communication data is modified into data packets that are sent over the IP network. So, it eliminates the issue of a phone line being fully utilized by only two callers. And you can set up the IP network however you like it. Route it as a direct IP connection to your service provider or your existing internet connection. You can even combine the two.

Now, let’s see how it saves money. We all know that traditional phone line charges for each minute of call time. With VoIP, on the other hand, you only have your monthly costs from your ISP. In fact, in the US, lots of providers offer free calls to anywhere in the country.

Conferencing is easy

Since you don’t need specially dedicated phone lines, conferencing is very easy with VoIP. Of course, you can make conference calls with traditional phone systems. However, you must pay a premium for that service. And it’s not just that. Hosting multiple callers each time you need to conference can get complicated, and no one likes that.

With modern VoIP systems, you don’t have any additional costs, and you already have all these features built-in. On top of that, it also allows for video conferencing, and you can transfer all kinds of media formats during your calls. We don’t have to explain how that will come in handy next time you’re talking about how to engage and retain existing customers with your employees.

Access worldwide

More and more employers are deciding to let their staff work from home. This way, they can have smaller office spaces and pay less for utilities. If you’re one of those employers, you need to discover the benefits of using VoIP in this scenario.

For starters, your employees will be able to communicate very effectively. And on top of that, they’ll also be able to use the fax or any other data services in your office via your intranet. This technology has become extremely portable. So, now you can connect to it from home or even abroad. Their number stays the same, and all they need to use it is a stable internet connection.

Additional features

A lot more businesses around the world would be using VoIP if they were aware of all the additional features it offers. It allows you to connect a wide variety of devices to it, so you don’t lose any of your team’s productivity.

Typically, you’ll get features like caller ID, virtual numbers, contact, lists, and voicemail. However, the trick is in the ways you can use these. For instance, you only need to click a couple of times to forward calls and messages to multiple colleagues. Also, your voicemail can be converted to text and sent directly to your inbox so you can check it on the go. All of these will make your call marketing automation a breeze to work with.

And if you need something that isn’t included in the basic package, you can create a custom VoIP service. It is flexible in its’ nature. So whichever need you have, it can be fulfilled.

Network flexibility

Your IT team will love the fact that the VoIP underlying network doesn’t have to be a part of a specific technology layout. This means that you can use your ethernet, SONET, ATM, or even WiFi as the foundation of your new network. So, it’s easy to set up and maintain.

Because of this, all the complexity that traditional phone networks bring with them is eliminated. Instead, your new system will be more standardized, and it will support pretty much every kind of communication known to men. It will also be more tolerant of faults, which is always a good thing.

Scalability

To be considered highly efficient, a business communication system needs to scale with the needs of the business. And if you worked with traditional phone systems in the past, you know they’re hard to scale. VoIP, however, supports your efficiency and remains cost-effective at the same time. So, if you manage to grow your business with exit popup software, it will have you covered. That’s a quality that’s not easy to find.

As we already mentioned, these systems are very flexible. So, you can add a line when you hire a new employee or remove them if you’re downsizing. It’s easily customizable, and you’re paying for only what you need. Without a doubt, that’s one of the biggest benefits of using VoIP for your business.